Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should mail your product to: Wombat London SL. C/ Valcarlos 35B 28050 Madrid - Spain - Tel: 0034 656 98 78 43
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we have received your return, this will be processed within 3-5 working days. Please be advised that we will notify you only when the return has been processed. Original postage and packaging is not a refundable cost. All returns must be received in their original condition and packaging, including product tags.
If you believe that the item you have received may be faulty, please email customer services on firstname.lastname@example.org and await further advice before making your return.
RETURNS FROM OUTSIDE THE EU
If you wish to return an item to us, please ensure that you make your return within 30 days of receipt using a tracked and insured courier of your choice. Return shipping costs are the responsibility of the customer as we currently do not offer free international returns. To send something back to us, please follow these easy instructions:
- All return paperwork, customs forms and the outer packaging must be clearly marked as “RETURNED GOODS - OF NO COMMERCIAL VALUE” to prevent the parcel being held in customs or refused on delivery
- Using a tracked, insured and signed for delivery service, please send your return to the following address:
Wombat London SL. C/ Valcarlos 35B 28050 Madrid - Spain - Tel: 0034 656 98 78 43
Please keep your proof of sending for tracking and insurance purposes.
Returned goods remain the customer’s responsibility until signed for at our Warehouse. Once we have received your return, this will be processed within 3-5 working days and you will be notified by email. Original postage and packaging is not a refundable cost. All returns must be received in their original condition and packaging, including product tags. All sales of fragrances, swimwear and underwear are final and cannot be exchanged or refunded.
If you believe that the item you have received may be faulty, please email customer services on email@example.com await further advice before making your return.